Return & Exchange Policy
Behuli Australia
Return & Exchange Policy
We want you to love every Behuli piece. If something isn't right, we're here to help — fairly and in accordance with your rights under Australian Consumer Law.
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Your Australian Consumer Law rights are always protected
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a remedy — including a full refund, replacement or repair — if a product is faulty, not of acceptable quality, unsafe, or does not match its description. These rights apply to all purchases including sale items and cannot be excluded by any store policy.
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You are entitled to a remedy if
- ✓The garment is faulty or defective
- ✓It was damaged in transit
- ✓The wrong item was sent to you
- ✓It does not match the product description
- ✓It is not of acceptable quality
- ✓This applies to ALL items including sale items
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We do not offer remedies for
- ✗Change of mind
- ✗Incorrect size ordered (please use our Size Guide)
- ✗Colour variation due to screen or lighting
- ✗Minor handmade variations in embroidery or stitching
- ✗Items that have been worn, washed or altered
Your Rights
Remedies Under Australian Consumer Law
Under the ACL, the remedy available to you depends on whether the problem with your garment is a major or minor failure.
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Major failure — your choice of remedy
A major failure is one where you would not have purchased the item had you known about the problem — for example, the garment is completely unwearable, has a significant manufacturing defect, or is substantially different from its description. For a major failure, you may choose a full refund, replacement with the same item, or store credit of equal value.
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Minor failure — we will repair or replace
A minor failure is one that can be fixed — for example, a loose thread, a small stitching issue, or minor embroidery irregularity that affects the appearance. For a minor failure, we may offer a repair, partial replacement, or exchange at our discretion within a reasonable timeframe.
| Situation | Your remedy | Notes |
|---|---|---|
| Major manufacturing defect — unwearable | Refund or replacement | Your choice under ACL |
| Significant damage in transit | Refund or replacement | Photo of packaging + item required |
| Wrong item received | Refund or replacement | We cover all return shipping costs |
| Item not as described | Refund or replacement | Your choice under ACL |
| Minor stitching or embroidery fault | Repair or exchange | We will arrange at no cost to you |
| Faulty sale or clearance item | Refund or replacement | ACL rights apply to all items including sale |
| Change of mind | Not offered | We do not offer change-of-mind returns |
| Incorrect size ordered | Not offered | Please use our Size Guide before ordering |
| Colour variation — screen/lighting | Not offered | See colour disclaimer below |
How to Request a Remedy
Simple 3-Step Process
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Contact us within a reasonable time of receiving your order
Please inspect your order when it arrives and contact us as soon as you notice a problem. While there is no fixed legal deadline for ACL claims, we recommend contacting us promptly so we can resolve your issue quickly. The sooner we know, the sooner we can help.
1
Contact us with your order details
Email us at behuliaustralia@gmail.com or WhatsApp us with: your order number, a clear description of the issue, and photos of the fault or damage (including the full garment and a close-up of the problem). We respond within 1–2 business days.
2
We assess and confirm your remedy
Our team reviews your photos and order. We'll confirm whether your situation qualifies as a major or minor failure and advise your remedy options. If a return is required, we'll send you a prepaid return label — you will not be charged for return shipping on faulty, damaged or incorrect items. Please do not send items back before receiving our instructions.
3
We resolve it promptly
Once we receive and inspect the returned item, we'll process your chosen remedy within 3–5 business days. Refunds are issued to your original payment method. If the exact replacement item is unavailable, we will discuss alternatives with you — we will not force a store credit where you are entitled to a refund.
Shipping Costs
Who Pays for Return Shipping
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Behuli pays return shipping — for all fault-based returns
If your item is faulty, defective, damaged in transit, incorrect, or does not match its description — Behuli Australia covers all return shipping costs. We will provide a prepaid return label. You will never be out of pocket for a return that is our responsibility.
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Use a tracked service
We recommend returning items via a tracked postal service. While we cover the cost of fault-based returns, we cannot be responsible for items lost in transit that cannot be tracked. Keep your tracking number until your return is confirmed received.
Colour & Display Disclaimer
About Colour Variations
⚠️ Please read before ordering
The colours of our garments — including kurtis, sarees, lehengas, and all traditional wear — are photographed under professional studio lighting. However, the actual colour of the garment may appear slightly darker or lighter than it appears in the product photos.
This variation can occur due to:
- Screen settings — Every monitor, phone and tablet displays colours differently based on brightness, contrast and colour calibration.
- Photography lighting — Studio lighting can make colours appear brighter or more saturated than they appear in natural daylight.
- Natural fabric and dye variation — Handcrafted garments dyed with natural or semi-natural dyes may have slight variation. This is a characteristic of authentic handmade quality.
- Embroidery and thread colours — Zari, sequin and embroidery threads can appear different depending on light source (indoor vs outdoor, warm vs cool light).
Colour variation of this nature is not considered a fault under our policy. However, if a garment's colour is substantially and significantly different from its product description (for example, described as navy blue but received as bright purple), this may constitute a product not matching its description under the ACL, and you should contact us.
If you are unsure about a colour before purchasing, please contact us via WhatsApp and we will send you additional photos taken in natural daylight conditions.
Proof of Purchase
What We Need From You
To process any remedy request, please provide proof of purchase. This can be your:
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Accepted proof of purchase
Order confirmation email · Shopify order number · Bank or credit card statement showing the transaction · Screenshot of your order in our system
Note: Items do not need to be in their original packaging to be eligible for a remedy under the ACL. We may ask for photos of how the item was packaged on arrival to assist with transit damage claims.
Note: Items do not need to be in their original packaging to be eligible for a remedy under the ACL. We may ask for photos of how the item was packaged on arrival to assist with transit damage claims.
Have a question about your order?
Our team is here to help. Please reach out before sending anything back.
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